Terms of service

These terms of service (“Terms”) form a binding agreement between you and MFit (“MFit”, “we”, “us”), whose legal details are listed at the end. They apply to the MFit mobile app, the web portal and related services (together, the “Service”).

By creating an account or using the Service, you accept these Terms and confirm that you have read our Privacy Policy. If you do not agree, please do not use the Service.

Some features have additional terms that form part of this agreement, such as our community standards, the child-safety policy, and the partner and coach agreements for businesses. If they conflict with these Terms, the more specific terms apply to that feature.

These Terms are published in Mongolian and English. If the two versions differ, the Mongolian version prevails.

You must be at least 18 years old and legally able to enter into a contract. Accounts that belong to anyone younger will be closed.

You sign in with a Mongolian mobile number, verified by SMS, or with a Google or Apple account. You may hold only one personal account.

Please give accurate information and keep it up to date. You are responsible for activity on your account and for keeping your phone and sign-in methods secure. Tell us immediately if you suspect someone else has accessed your account.

MFit is a fitness and wellbeing service. It is not a medical service and does not diagnose, treat or prevent any disease. Nothing in the Service replaces advice from a doctor or other qualified health professional.

Consult a doctor before starting a new exercise or nutrition programme, especially if you are pregnant, have a medical condition, take medication, or answered “yes” to any screening question.

Stop exercising immediately and seek medical help if you experience chest pain, fainting, severe shortness of breath, dizziness or similar symptoms. In an emergency, call 103.

To protect you, the Service applies safety rules, such as screening questions, calorie floors and restricted modes. These may limit or pause certain features. They cannot be switched off by you, your coach or the AI coach.

You take part in physical activity voluntarily. Choose exercises and loads within your ability and use equipment and venues safely.

Training and nutrition targets are generated by a rules-based engine from the information you provide. The AI coach explains plans and suggests changes; a change only applies once you, or a coach you have authorised, confirm it.

Plans and AI responses are general guidance based on your data. They may contain errors and are not professional or medical advice. Use your own judgement and tell us if something looks wrong.

You can ask for any automated decision to be reviewed by a person.

MFit Premium, paid coach programmes, paid challenges and other digital features are sold only through the Apple App Store or Google Play. Your purchase is also subject to the terms of that store.

Subscriptions renew automatically for the same period at the price shown at purchase unless you cancel at least 24 hours before the end of the current period. You can manage or cancel your subscription at any time in your App Store or Google Play account settings.

If a free trial is offered, it converts into a paid subscription when it ends unless you cancel before then.

Deleting your MFit account does not cancel a store subscription. Please cancel it in the store first.

Refunds for digital purchases are handled by Apple or Google under their policies. This does not affect any rights you have under Mongolian law.

If we change a subscription price, you will be notified in advance by the store and can cancel before the new price applies.

Meals, supplements, groceries, gear, venue passes, memberships and class bookings offered in the Service are sold by independent partners, or by MFit’s own store where that is stated. The seller is shown before you pay, and your contract of sale is with that seller.

You pay the seller directly through QPay. For partner sales, MFit does not receive or hold your money; it only provides the platform. An e-barimt receipt is issued for every purchase.

Prices include VAT where applicable. The seller is responsible for the accuracy of its product information, nutrition data, allergens, prices and availability.

A meal order is confirmed only when the vendor accepts it. If the vendor does not accept within 15 minutes, the order is cancelled and refunded.

When you book a class, your place is held for a limited time while you pay. If payment arrives after the hold has expired, the payment is refunded in full and no place is issued. We never overbook.

Class rules, including cancellation and no-show rules, are set by each venue and shown before you book.

To request a refund or return, open a request on the order in the app, with a photo where relevant. The seller must respond within 24 hours. If you cannot agree, MFit reviews the case and decides, and partners are contractually bound to follow that decision.

If a venue cancels a class, or a seller cancels an order you have already paid for, you receive a full refund.

QPay refunds are made by bank transfer to the account you paid from, and the related e-barimt is voided or corrected. For partner sales, the partner makes the refund.

Nothing in these Terms limits your rights under the Law of Mongolia on Consumer Protection, including your rights for defective goods and the statutory guarantee on durable goods.

Report any food-safety concern immediately. We suspend the listing while we investigate and inform affected buyers if a product proves unsafe.

Coaches on MFit are independent professionals, not MFit employees or agents. Verification badges mean we have checked the documents a coach provided; they are not a guarantee of quality or outcome.

Fees for one-to-one coaching are agreed and paid directly between you and the coach. MFit is not a party to that arrangement and does not handle the money.

A coach can see only the data you choose to share. You can change or revoke that access at any time.

You keep ownership of the posts, photos, videos, reviews and other content you submit (“Your Content”).

You grant MFit a non-exclusive, royalty-free licence to host, store, reproduce, adapt for display and show Your Content within the Service, only as needed to operate and improve it and in line with your privacy settings. The licence ends when you delete Your Content or your account, except for copies other people have legitimately shared and backups kept for a limited time.

You confirm that you have the rights needed to post Your Content and that it does not infringe anyone else’s rights.

Reviews must reflect a genuine purchase or visit. Reviews that are paid for, offered in exchange for a reward, or written by a seller’s staff or relatives are not allowed.

When using the Service you must not:

• break the law or infringe anyone’s rights, including privacy and intellectual property;
• harass, threaten, bully or discriminate against anyone;
• post or promote content that sexualises minors, which we report to the authorities;
• promote eating disorders, extreme weight loss, performance-enhancing drugs or dangerous health claims;
• sell or advertise goods or services outside the channels we provide, or send spam;
• impersonate anyone, create fake accounts or manipulate reviews, rankings or challenges;
• try to bypass safety rules, access other users’ data, or probe, scrape, reverse-engineer or disrupt the Service without our written permission.

You can report or block any user or content. We aim to review reports within 24 hours, and reports about child safety receive the highest priority.

We may remove content or restrict, suspend or close an account that breaks these Terms or the law. Except where the law or someone’s safety prevents it, we will send you a statement of reasons explaining what we did and why.

You can appeal any moderation decision in the app. A different reviewer will consider the appeal.

Search results and recommendations are ranked on relevance, quality, rating, distance and similar factors. Organic ranking cannot be bought.

Paid placements appear only in fixed positions and are always labelled “Sponsored” with the advertiser’s name. The AI coach never sees sponsorship information, and sponsored content is never targeted using your health data.

The Service, including its software, design, exercise library, text and trademarks, belongs to MFit or its licensors and is protected by law.

We grant you a personal, non-transferable, revocable licence to use the Service for your own non-commercial purposes in line with these Terms.

Map data is © OpenStreetMap contributors. If you send us feedback or ideas, we may use them without obligation to you.

The Service works with third-party services such as the App Store, Google Play, QPay and your bank, Apple Health, Health Connect and map apps. Their own terms and privacy policies apply to your use of them, and we are not responsible for their availability or performance.

We work to keep the Service available and secure, but it may be interrupted for maintenance, updates or reasons beyond our control. If the AI coach is unavailable, the Service may run in a reduced mode.

We may add, change or remove features. If a change significantly reduces a paid feature you have already bought, we will tell you in advance and you may cancel.

To the extent permitted by law, the Service is provided “as is” and “as available”. We do not promise any particular fitness, weight or health result.

MFit is not responsible for goods and services sold by partners or for the acts of coaches or venues, except where we are the seller or the law makes us responsible.

To the extent permitted by law, MFit is not liable for indirect or consequential loss, such as loss of profit or data, and our total liability arising from these Terms is limited to the amount you paid to MFit in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our fault, for intentional misconduct or gross negligence, or any other liability or consumer right that cannot be excluded under Mongolian law.

You can stop using the Service and delete your account at any time in the app or on the web. Store subscriptions must be cancelled separately (see section 5).

We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or to protect other users, giving reasons as described in section 11.

Sections that by their nature should continue after the agreement ends, including those on liability, intellectual property and disputes, remain in effect.

We may update these Terms to reflect changes in the Service or the law. We will give you at least 30 days’ notice in the app before a material change takes effect, unless an earlier change is required by law or to address a safety risk.

If you do not agree to the updated Terms, you may delete your account before they take effect. If you continue to use the Service after that, the updated Terms apply.

These Terms are governed by the laws of Mongolia.

If you have a complaint, please contact us first. We will try to resolve it within 30 days.

If we cannot resolve a dispute, it will be decided by the competent court of Mongolia. You may also contact the Authority for Fair Competition and Consumer Protection, and for data matters the National Human Rights Commission of Mongolia.

These Terms, together with the documents they refer to, are the entire agreement between you and MFit about the Service.

If any provision is found invalid, the rest remain in effect. If we do not enforce a provision immediately, we do not waive our right to do so later.

You may not transfer your rights under these Terms without our consent. We may transfer ours to a successor operator of the Service, which will remain bound by these Terms, and we will notify you.

We may send you notices in the app, by SMS or by email to the details on your account.